Client Relations Manager

Job Classifications

The Client Relations Manager oversees the Firm’s relationship with one of it's key technology clients, with an emphasis on enabling strategic growth. The Manager works closely with the Client team partners and the Director to enhance and expand the relationship with the Client. This role is a net new addition to the Firm's Client team spanning the US and Europe. The position is based in London or San Francisco.

 

Responsibilities:

Collects and analyzes all available data pertaining to the Client relationship. Provides actionable recommendations based on data analysis to grow and deepen the relationship and safeguard against threats to the relationship. Produces reports such as new matter alerts, and monthly/quarterly financial reports reflecting key financial reporting indicators.

Identifies opportunities to expand work for the Client, and distills firm’s qualifications to seek to win new work.

Create plan for targeting and developing relationships, as appropriate, with portfolio companies of the Client. 

Builds infrastructure across the Client team:  key activities involving capturing and sharing client information around pricing agreements, relationship investment (including ROI) meetings, billings, client news, client contacts, mailings lists, etc. 

Develops an “on-boarding” process to help client orientation for fee earners on all Client matters.

Helps plan, strategize and implement a global client team for growing the Client relationship, based on analysis described above. Tracks activities and progress against goals. Ensures progress on Client-related initiatives and alignment with Client policies.

Creates and maintains relationship map and critical client contact information for Client.

Acts as primary contact for Client on panel pitches, RFP content, presentation rehearsals, win /loss reviews, etc. Maintains descriptions of Client matters.

Provides support to ensure firm maximizes benefits from the client secondment, such as providing pre-briefs, keeping in touch programs and debriefs upon completion of the secondment

Ensures that regular Client team meetings and/or calls occur regionally and globally as appropriate, and assist with content of meetings. Ensures regular communication among team members between meetings and proactively provides regular reporting on the relationship. Takes ownership and drives follow-ups from those meetings. Project management.

Identifies opportunities for growth with the Client based on how its needs align with the evolving expertise at the Firm. Works with the Client team partners to ensure introductions are made to new laterals and other Firm partners with relevant expertise.

Recommends events and other business development activities to undertake with/for the Client, including social events, CLE programs, pro bono clinics, client networks, workshops, voice of client interviews, client summits, and other activities to be determined by the client relations manager.

Liaises with local marketing staff across the Firm network to ensure execution of events and other business development activities for the Client to the highest standards.

Maintains the Client team budget and makes strategic decisions based on available funds.

Serves as firmwide (staff) point of contact for the Client relationship.

Provide support for any other initiatives aimed at enhancing the Firm’s client relationships or as otherwise requested by the Director. 

 

Requirements:

Bachelor’s degree required. 3 to 5 years’ of management consulting experience required. Experience in the technology sector desirable but not required.

 

 
 

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